Einstein Bros. Bagels

Reviews about Einstein Bros. Bagels

• 1 / 5

  By Aubrey Monroe
  I come here all the time. Or I did until recently. I started coming to this location regularly about 3 years ago. Almost every time without fail I was helped by the same person, Shelby. She was an incredible manager! She would remember your name and your order and have it ready for you before you were even ready to order. She made the best coffee drinks and always had a smile and a laugh for you. It didn't matter who she was working with, she always spoke to them respectfully, and it was clear the staff and other customers loved her. I even got my friends and co-workers to start coming here with me. I met with a group of people here about once a month and she was the reason why I even suggested it. That, and the delicious food. But let me tell you, as much as I love her, the other manager (Donna? Dottie?) always, ALWAYS had an attitude with the other customers and the employees. She would yell at her employees and would humiliate them over the smallest things. She and I once had an altercation when she told Shelby that she was making my sandwich wrong, just because I requested a different ingredient on it, LIKE I ALWAYS DO. Whenever she was there, morale was visibly down. She isn't there anymore, but unfortunately, neither is Shelby.And the other manager that has been there for a while, Tiffany, is just loud, abrasive, and immature. I am SOOOO happy that Shelby got a better job, but this place is awful without her. I'm not saying that because I became attached to her, I'm saying that because the new employees (yes, multiple new employees, because after Shelby left, so did five or more other members of the staff) don't care about anything or anyone but themselves. They talk non-stop, ignore the customers, and the new managers are.... lacking. The food is still good, but no one has bothered to try to remember my name, or offer more than the fake smile that you can get at any fast food place. Which is what this place has become--another lackluster fast food restaurant. I know that Shelby left for an office job, but you really, really lost something by letting her go. Neither myself nor my family, friends, co-workers, or my husband, even want to come back. I might change my mind if your new staff starts acting like they care about their customers. I'm sorry.
  December 18, 2016
• 5 / 5

  By Tammy Edgmon
  Love the chicken salad
  June 27, 2016